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Problem with stereo driver request

Posted: Tue Jan 14, 2014 7:58 pm
by Page
Dear Sirs,

I have a problem with sending stereo request form to email support(@)xmos.com.

I have received this reply: 

Ticket creation failed: XMOS Stereo Driver Request Form: Ticket could not be created due to an internal errorCould you please tell me what shall I do now?

Thank you very much.

Read



Re: Problem with stereo driver request

Posted: Wed Jan 15, 2014 12:16 pm
by Ross
I'll check to see if there is an issue with the site..

Re: Problem with stereo driver request

Posted: Tue Jan 21, 2014 2:10 pm
by sethu_jangala
Page wrote:Dear Sirs,I have a problem with sending stereo request form to email support(@)xmos.com.I have received this reply: Ticket creation failed: XMOS Stereo Driver Request Form: Ticket could not be created due to an internal errorCould you please tell me what shall I do now?Thank you very much.Read
If you send email to support(at)xmos.com directly, the ticket creation will fails as the RT server rejects the emails which are received directly. If you need to create a ticket, you need to login to xmos website and click on MyXMOS(top right corner of the page) and click on Support Tickets tab and click on Submit a general enquiry or ask a question about XMOS products link to create a ticket.

Sethu.