Hi. I have just installed Xtime composer but when asked for my user name and password, I entered them ( the ones for the main site) and they weren't accepted. How can I reset and get into the program??
I tried uninstalling the program and re-installing but it still say access denied??
What is going on??
INstalled Xcore xtime composer Access denied how to reset??
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mubase
- New User
- Posts: 2
- Joined: Thu Feb 28, 2013 7:01 pm
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kris
- Experienced Member
- Posts: 84
- Joined: Mon Jan 18, 2010 2:52 pm
Hi mubase,
Assuming that you have an internet connection, i.e. can access www.xmos.com from a browser, then it's my guess that there is something blocking the tool in your system, i.e. proxy server, firewall, anti-virus program etc. Could this be the case? If not, then please enter a support request and we will make sure you get going. You can do this by logging into xmos.com and going to 'My XMOS'->'Support Tickets'.
Cheers,
Kris.
Assuming that you have an internet connection, i.e. can access www.xmos.com from a browser, then it's my guess that there is something blocking the tool in your system, i.e. proxy server, firewall, anti-virus program etc. Could this be the case? If not, then please enter a support request and we will make sure you get going. You can do this by logging into xmos.com and going to 'My XMOS'->'Support Tickets'.
Cheers,
Kris.
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lilltroll
- XCore Expert
- Posts: 956
- Joined: Fri Dec 11, 2009 3:53 am
- Location: Sweden, Eskilstuna
I have problem as well with that. I have installed composer 12.2.2 on a laptop + 2 desktops, an I have problem with this on at least 2 of 3 computers using different routers/IP networks etc.
I did some copy and paste from Lastpass regarding the username and password, and I might have pasted something wrong.
The third time I installed the software I started with a login on xmos.com to assure that I used the correct password.
Now I get
Access denied
You are not authorized to access this page.
I did some copy and paste from Lastpass regarding the username and password, and I might have pasted something wrong.
The third time I installed the software I started with a login on xmos.com to assure that I used the correct password.
Now I get
Access denied
You are not authorized to access this page.
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pstnotpd
- XCore Addict
- Posts: 161
- Joined: Sun Jun 12, 2011 11:47 am
Same here. This doesn's seem to be an authorization issue though. If I go into an online help page you can actually see that I'm logged in. It seems to apply to the first page that's supposed to be loaded on startup.lilltroll wrote:I have problem as well with that. I have installed composer 12.2.2 on a laptop + 2 desktops, an I have problem with this on at least 2 of 3 computers using different routers/IP networks etc.
I also got this issue with all update notifications from xTimeComposer (both 12.1 and 12.2). When I actually click on the notification a browser opens with the same message.
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leon_heller
- XCore Expert
- Posts: 546
- Joined: Thu Dec 10, 2009 10:41 pm
- Location: St. Leonards-on-Sea, E. Sussex, UK.
I get this as well!
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Lele
- Active Member
- Posts: 52
- Joined: Mon Oct 31, 2011 4:08 pm
Me too after installing 12.2.0
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leon_heller
- XCore Expert
- Posts: 546
- Joined: Thu Dec 10, 2009 10:41 pm
- Location: St. Leonards-on-Sea, E. Sussex, UK.
I'm using Win 7 x64, with 12.2.0.
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pstnotpd
- XCore Addict
- Posts: 161
- Joined: Sun Jun 12, 2011 11:47 am
Both W7 x64 and ubuntu 12.10 x64.
I'm not behind any proxy.
I'm not behind any proxy.
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lilltroll
- XCore Expert
- Posts: 956
- Joined: Fri Dec 11, 2009 3:53 am
- Location: Sweden, Eskilstuna
Same here: I'm using Win 7 x64, with 12.2.0.